Terms of Service
Terms of Service
Last updated: June 2025
These Terms of Service describe the conditions under which PuroClean of East Las Vegas provides property restoration and remediation services to residential and commercial clients in the greater Las Vegas area. By requesting services, submitting a contact form, or signing a work-authorization agreement, you acknowledge and accept these terms.
Service Area
Services are provided within our established coverage territory in Clark County and surrounding areas of Nevada. If your property falls outside our current service area, we will let you know promptly so you can find appropriate assistance. We reserve the right to adjust our coverage territory at any time.
Estimates and Work Authorization
Any estimate, quote, or scope of work provided — whether verbal, written, or delivered via email — is not a binding contract. Work does not begin, and no contractual obligation exists on either side, until both parties have signed a written work-authorization form. That signed document governs the actual service relationship, including the agreed scope, pricing, and any special conditions. If conditions discovered during work differ materially from those present at the time of the estimate (for example, hidden moisture damage behind walls or secondary contamination not visible during initial inspection), we will communicate those changes and obtain written approval before proceeding.
Payment Terms and Accepted Methods
Payment is due according to the schedule outlined in your signed work-authorization agreement. We accept major credit cards, checks, and electronic bank transfers. For insurance-related losses, we work directly with your carrier to document the damage, submit required photographs and moisture readings, and coordinate billing where your policy allows — but the property owner remains ultimately responsible for any balance not covered by insurance, including deductibles or disputed line items.
Insurance Coordination
We are experienced in working alongside homeowners’ and commercial property insurance claims. We document losses thoroughly and communicate with adjusters on your behalf when you authorize us to do so. However, we make no guarantees about coverage determinations, claim approval, or reimbursement amounts — those decisions rest entirely with your insurance carrier.
Scope of Work and Liability
We operate as licensed contractors under Nevada state regulations and carry appropriate liability coverage. Our responsibility is limited to the scope of work defined in your signed work-authorization form. We are not liable for pre-existing structural conditions, hidden defects unrelated to the documented loss, or damage that occurs after our work is completed and the site is released back to the property owner. We follow industry-standard protocols for water, fire, and mold remediation, but we cannot guarantee outcomes that depend on third-party actions, building conditions outside our scope, or events beyond our control.
Dispute Resolution
If a dispute arises regarding services rendered or billing, we ask that you contact us directly at [email protected] or (702) 551-3040 so we can work toward a resolution. If a dispute cannot be resolved informally, it will be governed by the laws of the State of Nevada, with any legal proceedings taking place in Clark County.
Contact
For questions about these terms, reach us at:
PuroClean of East Las Vegas 2777 N Lamb Blvd, Las Vegas, NV 89115 Phone: (702) 551-3040 Email: [email protected] Website: purocleaneastlasvegas.com